- Recovery over Perfection
- Predictability over Commitment
- Safety Nets over Change Control
- Collaboration over Handoffs
Ultimately all these statements are about creating responsive systems.
When we design processes that attempt to corral reality into a neat little box, we set ourselves up for failure. Such systems are brittle. We may feel in control, but it’s an illusion. The real world is not constrained by our imagined boundaries. There are surprises just around the corner.